About this role
Customer Support Specialist at Mapit. Location: Barcelona, Catalonia, Spain. Role: resolving queries, managing tickets, escalating issues Requirements: 4+ years customer support in SaaS or equivalent; experience with Zendesk/HubSpot; B2C retention experience; strong communication, autonomy, and metrics orientation (CSAT, NPS). Category: Customer Service Seniority: Mid Level Tools: Zendesk, HubSpot Commitment: Full Time Workplace: Hybrid Languages: Spanish, English