About this role
Tier 1 IT Support Specialist - Grand Rapids MI at Applied Innovation. Location: Grand Rapids, Michigan, United States. Role: answering tickets, troubleshooting issues, escalating issues Requirements: Provide first‑line IT support (phone/email/ticketing), troubleshoot Windows/macOS/Linux, Office 365, Active Directory, Exchange, DNS/DHCP and basic networking; strong customer service and documentation skills; high school diploma required; degree or IT certs preferred. Category: Information Technology Seniority: No Prior Experience Required Tools: Windows, macOS, Linux, Microsoft Office 365, Microsoft Active Directory, Microsoft Exchange, DNS, DHCP Certifications: comptia a+, comptia network+, mcp Commitment: Full Time Workplace: Onsite Languages: English