About this role
Printer Hardware Helpdesk Technician - Grand Rapids MI at Applied Innovation. Location: Grand Rapids, Michigan, United States. Role: providing support, troubleshooting hardware, documenting interactions Requirements: Provide phone-based troubleshooting for printers/copiers; strong hardware knowledge, communication, customer service, Microsoft Office and ticketing/CRM proficiency; high school diploma; factory certifications preferred. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, ticketing system, customer relationship management (CRM) systems Certifications: canon, ricoh Commitment: Full Time Workplace: Onsite Languages: English