About this role
Senior Collections Contact Center Specialist at Ncsecu. Location: North Carolina, United States. Role: managing accounts, negotiating payments, documenting activities Requirements: Bachelor's degree required, 5+ years in high-volume collections/contact center (mortgage/consumer lending preferred), strong negotiation and documentation skills, knowledge of FDCPA and collections processes, proficiency with collections systems and office applications. Category: Finance and Accounting Seniority: Senior Level Tools: ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, OnBase, IVR Commitment: Full Time Workplace: Hybrid Languages: English