About this role
Customer Experience Specialist - eCommerce at Lifely. Location: Davao or Philippines. Role: responding inquiries, processing returns, troubleshooting orders Requirements: 3+ years customer service/call centre experience (eCommerce/retail preferred); returns/exchanges/refunds and order resolution; phone/email/chat support; business-fluent English; experience with helpdesk software and Shopify; availability during Australian and US business hours. Category: Customer Service Seniority: Mid Level Tools: Gorgias, Zendesk, Freshdesk, Shopify Commitment: Full Time Workplace: Remote Languages: English