About this role
IT Support Services II-Help Desk at COURSER. Location: Wilmington, Delaware, United States. Role: providing support, troubleshooting issues, mentoring staff Requirements: 3+ years IT support experience, strong OS and networking knowledge, helpdesk/ticketing experience, ability to troubleshoot complex issues and mentor junior staff. Category: Information Technology Seniority: Mid Level Tools: Windows Server, Linux, macOS, ConnectWise, ServiceNow, JIRA, Zendesk, AWS, Azure, VMware, Hyper-V Certifications: comptia a+, network+, microsoft solutions expert (mcse) Commitment: Full Time Workplace: Onsite Languages: English