About this role
IT Help Desk Specialist (US Citizens) at BTI. Location: Washington, District of Columbia, United States. Role: deploying devices, troubleshooting issues, supporting users Requirements: Provide Tier II on-site support for Windows/macOS/iOS/Android, imaging and endpoint management, AD/Entra administration, MFA troubleshooting, log analysis, and adherence to Zero Trust security; U.S. citizenship and FBI fingerprint check required. Category: Information Technology Seniority: Mid Level Tools: Ivanti EPM, KACE, JAMF, Microsoft Intune, Sentinel, VSOC, Microsoft Entra ID, Active Directory, BitRaser, Nessus, AWS, Event Viewer, Console Certifications: comptia security+, microsoft endpoint administrator associate, apple it professional, aws cloud practitioner, itil foundation, certified sysops administrator – associate Commitment: Full Time Workplace: Onsite Languages: English