About this role
Experience Lead – Connected Get Help at Generalmotors. Location: Warren, Michigan, United States. Role: designing experience, defining processes, leading workshops Requirements: 5+ years in customer experience, service design, or operations; experience designing advisor processes and customer journeys; connected vehicle domain knowledge; strong facilitation and data storytelling skills. Category: Product Management Seniority: Senior Level Tools: OneCRM, Salesforce, CXOne, CTI, IVA, Agentic AI Commitment: Full Time Workplace: Hybrid Languages: English