About this role
VoIP Network Support Technician at Vivant Corp. Location: Peru. Role: answering calls, troubleshooting VoIP, documenting steps Requirements: Minimum 2 years VoIP or network support experience; hands-on SIP, PBX, SIP trunk, router/switch, and WiFi troubleshooting; knowledge of TCP/IP, DNS, DHCP, NAT, MOS, and help desk ticketing; strong English communication. Category: Information Technology Seniority: Entry Level Tools: SIP, PBX, SIP trunks, cloud PBX platforms, Poly, Grandstream, routers, switches, WiFi, SIP traces, ping, traceroute, MOS score, packet loss checks, TCP/IP, DNS, DHCP, NAT, help desk ticketing systems Certifications: network+, ccna, voip-related Commitment: Full Time Workplace: Remote Languages: English