About this role
Are you passionate about helping people navigate their financial journey? Experian is looking for a Customer Care Specialist II – CSID to join our team and support consumers with their subscription memberships and related services. You'll be a knowledgeable voice that helps customers resolve discrepancies, understand their credit-related products, and feel confident in their financial decisions.
This is a remote role with a location requirement of 60 minutes or less from Van Buren, AR. You will report to the Customer Care Manager for this role. You will have different schedule opportunities, some of which will include working overnight shifts.
What you will do:
Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve their objective quicklyUse systems to capture consumer data and actions; accuracy and compliance are an absolute mustHelp consumers understand credit bureau processes and educate them in appropriate steps to request correctionsProvide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness You have at least 6 months' experience working in a contact center or customer service related positionYou have a high school diploma or GEDYou have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/You have a designated work space and ability to be on cameraYou have very good computer skills and are proficient in customer service software, CRM systems, and basic computer skills.You have to pass our Employee Background Screen which will include a criminal background check, previous employment, and education verification, credit check and a drug screenYou will work 8 hours shift anywhere between 7 am - 9 pm, some overnight shifts availableYou will work any day of the week including Saturday and SundayYou must be available during the first 5 weeks of training for Monday-Friday 8 am -5 pm Benefits/Perks:
Competitive pay and annual performance-based bonus eligible401K with a 4% company match with immediate vesting.Comprehensive health, dental, and vision plans.5 sick days each calendar year.12 paid company holidays and 2 paid volunteer days.Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place to Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
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This is a remote position.