About this role
As our Client Success Manager (CSM), you will report to Experian Health and partner with the Support and Optimization teams, to ensure the best client experience for assigned clients.
You will work the Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers.
You will understand our Experian Health product capabilities and providing consultative guidance to clients throughout their life cycle.
Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setupPartner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experienceDevelop expertise in Contract Manager and Claim Scrubber product suitePartner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment, for Contract Manager and Claim Scrubber ProductsBe responsible for comprehension of the Statement of WorkGuide clients as they transition from Implementation into the Post-Go live world 5+ years' experience in healthcare IT industry and healthcare revenue cycle3+ years' Payer Contract experience is beneficial2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge is beneficial2+ years' Salesforce or a similar CRM expertise2+ years hands-on Epic expertiseOccasional travel (20%-25%) to client sites requiredBachelor's degree or equivalent experience Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remoteFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.