About this role
Manager, Member Success at Collective. Location: San Francisco or United States. Role: running team, coaching staff, managing escalations Requirements: 5+ years client-facing success/support/account management; 1–2 years managing relationship-owning people; comfort with tax/financial concepts; data-savvy; AI tool experience; strong coaching and organizational skills. Category: Customer Service Seniority: Senior Level Tools: AppSheet, Front, Slack, Calendly, G Suite Commitment: Full Time Workplace: Remote Languages: English