About this role
Junior Platform & User Support Manager:in ServiceNow at ÖBB-BCC GmbH. Location: Vienna, Vienna, Austria. Role: providing support, handling incidents, maintaining knowledgebase Requirements: 1st/2nd-level IT support for ServiceNow, incident and request handling, ticket ownership, knowledge base maintenance, testing after releases, user account/configuration maintenance, strong service orientation, structured work, German and English proficiency. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Jira Service Management, BMC Remedy Commitment: Full Time Workplace: Hybrid Languages: German, English