About this role
Manager, Customer Experience - SMB at Navex. Location: Houston or Charlotte or Lake Oswego. Role: leading team, driving retention, coaching staff Requirements: 5+ years in customer success or SaaS post-sales leadership, 3+ years people management, experience improving retention/adoption/expansion, strong analytics and communication skills. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English