About this role
Senior Quality Experience Analyst at IFS. Location: Tokyo, Tokyo, Japan. Role: Quality monitoring, Data analysis, Training development Requirements: 3+ years IT/Software quality assurance or business analysis; experience with QA auditing, service improvement, and customer satisfaction programs; ITIL familiarity; experience with ServiceNow/Jira Service Desk; Microsoft 365 proficiency; English fluency; Japanese localization preferred. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Jira Service Desk, Microsoft 365, Excel, Word, PowerPoint, Teams, SharePoint, MS Project Commitment: Full Time Workplace: Hybrid Languages: English, Japanese