About this role
Sr Analyst (134064) at HCLTech. Location: India. Role: escalating incidents, monitoring slas, maintaining knowledge Requirements: Experience supporting service desk operations with knowledge of Windows, VDI, Veridium, ITIL processes; French A1 language certification and 2+ years experience for senior analyst; Bilingual and OS/mobile familiarity desirable. Category: Information Technology Seniority: Entry Level Tools: Windows 10, Windows 11, VDI, Veridium, Mac OS, Android, iOS Certifications: french (a1), itil foundation Commitment: Full Time Workplace: Onsite Languages: French, English