About this role
Spanish Real-Time Analyst - Lisbon or Porto, Portugal at Foundever®. Location: Lisbon or Porto. Role: monitoring queues, managing staffing, generating reports Requirements: Native/proficient Spanish and advanced English; call center experience; WFM or forecasting experience preferred; advanced Microsoft Excel skills; attention to detail and reporting ability. Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, VBA, IEX, CMS, Avaya, WFM tools Commitment: Full Time Workplace: Onsite Languages: Spanish, English