About this role
Specialist WFM & Business Analyst at Scicom MSC Berhad. Location: Kuala Lumpur, Wilayah Persekutuan, Malaysia. Role: Forecasts workload, Develops staffing, Analyses capacity Requirements: Degree in technical fields; 5+ years IT/contact centre analytics; English proficiency; IT knowledge; strong MS Office/BI skills; ITIL/COPC certifications preferred. Category: Data and Analytics Seniority: Mid Level Tools: Power BI, Visio, Microsoft Office, Project Management Tools, RPA Certifications: itil foundation, copc, contact centre management Commitment: Full Time Workplace: Onsite Languages: English