About this role
Service Desk Analyst at Aqa. Location: Guildford, Surrey, United Kingdom. Role: supporting colleagues, managing incidents, provisioning devices Requirements: Provide first-line IT support, manage incidents/service requests, use Active Directory/Entra ID/Intune, support device provisioning and meeting-room tech; familiarity with ITIL, strong communication and digital skills. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Microsoft Entra ID, Azure Active Directory, Intune, SCCM, Windows Autopilot, VPN, CMDB, iOS Commitment: Full Time Workplace: Hybrid Languages: English