About this role
Resource Planning Officer at Aqa. Location: Manchester, /, United Kingdom. Role: forecasting demand, planning capacity, scheduling staff Requirements: Experience in contact centre/operational/planning environments desirable; confident using Excel, workforce management tools (e.g., Verint, Genesys), CRM/ACD reporting, attention to detail, GCSE English and Maths (grade C or equivalent). Category: Business Operations Seniority: Entry Level Tools: Microsoft Excel, CRM, ACD, Verint, Genesys Commitment: Full Time Workplace: Hybrid Languages: English