About this role
Lead-Real Time Analyst at Sutherland. Location: Taguig, Metro Manila, Philippines. Role: monitoring queue, analyzing performance, mentoring team Requirements: 2+ years RTA experience in voice contact centers, 1+ year call center experience, high school diploma/GED, advanced Microsoft Excel, WFM tool proficiency, strong verbal/written communication and analytical skills, ability to work rotating 24/7 shifts. Category: Data and Analytics Seniority: Entry Level Tools: Microsoft Excel, CMS, Avaya Supervisor, eWFM, IEX, Workforce Management (WFM) Commitment: Full Time Workplace: Onsite Languages: English