About this role
Workforce Manager at Carenet Health. Location: Makati, National Capital Region, Philippines. Role: forecasting demand, planning capacity, scheduling staff Requirements: 7+ years WFM experience (minimum 5 years leadership) in call center or high-volume environment; bachelor's degree in Business/Statistics/Operations Management; outbound/predictive dialer experience; Verint/Genesys/IEX/NICE and Microsoft Excel proficiency. Category: Project and Program Management Seniority: Senior Level Tools: Verint, Genesys, IEX, NICE, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English