About this role
Workforce Manager at Alorica Inc.. Location: Santo Domingo, Santo Domingo, Dominican Republic. Role: developing schedules, monitoring reports, adjusting staffing Requirements: Bachelor's degree or equivalent, 3+ years workforce management experience, 1+ year leadership, knowledge of WFM tools (IEX, Aspect, Witness), and strong communication and Microsoft Office skills. Category: Project and Program Management Seniority: Mid Level Tools: IEX, Aspect, Witness, Witness Forecasting & Scheduling, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access Commitment: Full Time Workplace: Onsite Languages: English