About this role
Director, Customer Care at Modaxo. Location: El Paso or United States. Role: leading helpdesk, managing operations, driving improvement Requirements: 7+ years in contact center or customer operations leadership; experience standing up/scaling Help Desk; strong analytics, KPI definition, cross-functional partnering, and senior stakeholder communication; proficiency with contact center platforms, CRM, ticketing, and Microsoft Office. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office Suite, Lean, Six Sigma, ITIL Commitment: Full Time Workplace: Onsite Languages: English