About this role
IT Service Delivery Manager at Cai. Location: Austin, Texas, United States. Role: leading operations, managing incidents, building relationships Requirements: 5+ years in IT service desk/end-user support, 2+ years in service delivery or team lead roles; experience with ServiceNow and contact center platforms; strong client relationship, metrics, and stakeholder management skills. Category: Project and Program Management Seniority: Senior Level Tools: Talkdesk, Genesys, ServiceNow Certifications: itil, itil foundation, hdi-scm Commitment: Full Time Workplace: Hybrid Languages: English