About this role
Incident Manager at Ricoh. Location: Barcelona, Catalonia, Spain. Role: managing incidents, analyzing trends, generating reports Requirements: Experience in incident management and support quality, knowledge of ITIL and ServiceNow, Microsoft 365 and Windows Server administration, networking (DHCP, firewall, routing, switching), strong analytical, communication and English skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Microsoft 365, Windows Server Commitment: Full Time Workplace: Onsite Languages: English, Spanish