About this role
Director of Call Center Operations at Mira Home. Location: Orem, Utah, United States. Role: owning systems, leading teams, improving operations Requirements: 5+ years call center/customer service experience with 2+ years leading teams or functions; experience in workforce management, quality, training, hiring, systems, forecasting, and reporting; familiarity with NICE CXone and FieldRoutes/PestRoutes. Category: Customer Service Seniority: Senior Level Tools: NICE CXone, FieldRoutes, PestRoutes, Cognigy, Microsoft Office, Google Sheets Commitment: Full Time Workplace: Onsite Languages: English