About this role
Hypercare Representative at Cloudbeds. Location: Portugal. Role: supporting launches, troubleshooting integrations, managing tickets Requirements: 3+ years hospitality or B2B SaaS customer-facing experience, strong technical aptitude, high emotional intelligence, ability to investigate integrations and manage high-priority ticket queues. Category: Customer Service Seniority: Mid Level Certifications: project management, change management Commitment: Full Time Workplace: Remote Languages: English