About this role
Senior Manager, Customer Success at Otter.ai. Location: San Francisco, California, United States. Role: leading team, driving retention, managing accounts Requirements: 5+ years managing CS teams in SaaS, 8+ years in customer success/account management or post-sales roles, quota experience, enterprise lifecycle and retention expertise, data-driven operational judgment, and cross-functional leadership. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English