About this role
VP of Customer Success at Topline Pro. Location: Brooklyn, New York, United States. Role: owning retention, building teams, driving expansion Requirements: Proven VP-level customer success leadership at SMB SaaS; experience scaling multi-sub-function CX teams, owning retention/expansion (NRR), metrics and systems fluency, AI-native CX operations, and in-office NYC presence. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English