About this role
Customer Support Team Lead at Topline Pro. Location: Brooklyn, New York, United States. Role: managing operations, reporting metrics, coaching team Requirements: 8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Intercom Commitment: Full Time Workplace: Onsite Languages: English