About this role
Manager, Customer Experience - SMB at Navex. Location: Lake Oswego, Oregon, United States. Role: leading team, driving retention, improving operations Requirements: 5+ years in customer success or post-sales SaaS leadership, 3+ years people management, proven retention/adoption results, analytics-driven, strong communication and cross-functional collaboration. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English