About this role
Gerente nacional de soporte técnico at Industronic. Location: San Pedro Garza García, Nuevo León, Mexico. Role: resolving issues, managing team, visiting clients Requirements: Bachelor's in electrical/mechatronics/mechanical required; 5+ years technical/field service experience with UPS/voltage regulators; leadership experience managing technical teams; Zendesk and SLA metrics experience; advanced English and native Spanish; manufacturer and ITIL certifications desirable. Category: Engineering Seniority: Senior Level Tools: Zendesk, TCP/IP, SNMP, BMS Certifications: apc (schneider electric), eaton, vertiv, itil foundation, tcp/ip, snmp, bms Commitment: Full Time Workplace: Onsite Languages: Spanish, English