About this role
Senior Customer Support Engineer at NetBox Labs. Location: United States. Role: supporting customers, resolving issues, documenting feedback Requirements: Deep networking and NetBox expertise; experience with Docker, Linux, Python, SQL/PostgreSQL, SSH, REST APIs; customer-facing troubleshooting and lifecycle management; ability to meet SLAs and communicate clearly. Category: Customer Service Seniority: Senior Level Tools: NetBox, DCIM, IPAM, Docker, Compose, GitHub, GitLab, SQL, PostgreSQL, CSV, JSON, SSH, Linux, shell scripting, Python, pip, REST APIs, Django, Kubernetes, kubectl, Prometheus, Grafana, OpenTelemetry, OIDC, OAuth, SAML, Kafka, MQTT, AMQP, AWS SNS Commitment: Full Time Workplace: Remote Languages: English