About this role
Application Support Specialist | SaaS at AlayaCare. Location: Brisbane or Adelaide or Perth. Role: managing requests, troubleshooting issues, guiding customers Requirements: 2+ years software support experience (SaaS preferred). Strong customer focus, analytical problem-solving, experience with Zendesk, JIRA, Slack, Zoom, clear English communication, and ability to prioritize under pressure. Category: Customer Service Seniority: Entry Level Tools: Zendesk, JIRA, Slack, Zoom, Microsoft Excel Commitment: Full Time, Temporary, Contract, Internship, Part Time, Volunteer, Seasonal Workplace: Hybrid Languages: English