About this role
Customer Experience Workforce Management Director at Gainwell Technologies LLC. Location: Texas, United States. Role: directing workforce, forecasting demand, analyzing data Requirements: 15+ years workforce management/contact center experience with 5+ years leadership; expertise in forecasting, scheduling, intraday management, analytics, Verint, Excel, and BI reporting. Category: Project and Program Management Seniority: Senior Level Tools: Verint WFE, Microsoft Excel, Power BI Commitment: Full Time Workplace: Remote Languages: English