About this role
Reporting to the Director, Operations, the Manager, Customer Service & Inside Sales is responsible for driving season ticket member satisfaction, retention, revenue growth, and fan engagement for the Calgary Stampeders. This role leads the Customer Service and Inside Sales team while developing and executing strategies to maximize renewals, generate new revenue through inside sales initiatives, and increase customer lifetime value through season tickets, group sales, premium seating, and upsell opportunities. The Manager will oversee a team of Account Managers focused on delivering exceptional service, retaining season ticket members, identifying sales opportunities, and achieving revenue targets across season tickets, premium products, group experiences, and additional ticket inventory.