About this role
Job summary
Job Overview: Lea wharf Medical are looking for 2 Call Handler/ Front of House staff to work within our expanding team. We are seeking dedicated individuals to assist in the efficient handling and management of incoming patient calls. As a Call Handler, you will play a crucial role in ensuring the smooth operation of our incoming patient communication. you will also be involved in front of house where you will be required to communicate with patients and assist their needs.
Main duties of the job
Duties:
- Handle incoming Telephone calls- Navigate patients to the correct care pathways- Collaborate with team members to provide high quality patient care- Maintain a clean and organized work environment.- Follow safety protocols and procedures at all times.
Requirements:- Strong communication skills to effectively interact with patients.- Ability to work independently- Passion for providing exceptional service and attention to detail.- Patient and understanding demeanour when faced with challenges.- Approachable attitude towards patients
Desired Skills:- Previous experience in a similar role is a plus.- Familiarity with handling incoming communications- Flexibility to adapt to changing work demands.- Willingness to learn new processes and procedures.
- Professional telephone manner
-Work well under pressure
Patient Reception
Greeting patients and visitors in a professional and friendly manner.
Checking patients in for appointments.
Assisting patients with queries about appointments, services, or procedures.
Ensuring the waiting area is organised and welcoming.
About us
If you are ready to take on this exciting opportunity as a Call Handler, apply now to be part of our dynamic team. We offer a supportive work environment where your contributions are valued, with potential for growth within the organization.
Job description Job responsibilities
Lea wharf Medical are looking for a Call Handlers to work within our expanding team. We are seeking a dedicated individuals to assist in the efficient handling and management of incoming patient calls. As a Call Handler, you will play a crucial role in ensuring the smooth operation of our incoming patient communication.
Person Specification
Experience Essential
Requirements: - Strong communication skills to effectively interact with patients. - Ability to work independently - Passion for providing exceptional service and attention to detail. - Patient and understanding demeanour when faced with challenges. - Approachable attitude towards patients
Desirable
Desired Skills: - Previous experience in a similar role is a plus. - Familiarity with handling incoming communications - Flexibility to adapt to changing work demands. - Willingness to learn new processes and procedures. - Professional telephone manner -Work well under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Lea Wharf Medical
Address 17 Bircherley Green
Hertford
SG14 1BN
Employer's website https://www.leawharfmedical.nhs.uk/ (Opens in a new tab)