About this role
Concept&Partners is an independent hospitality group based in Luxembourg, known for developing venues with a strong identity, combining dining, experience and lifestyle.The group stands out for its entrepreneurial approach, high operational standards and its ability to create concepts that have a lasting impact on the local market. The group operates a diverse portfolio ranging from high-energy restaurants to hybrid concepts , where dining and nightlife come together. As part of our continued growth, we are looking for an Operational Manager to oversee several venues and support their performance on a daily basis. Your roleReporting to senior management, you act as a key link between the group and the venue teams. Your main responsibilities include: • Oversee and support the daily operations of multiple venues, ensuring consistency with group standards • Work closely with Restaurant Managers to structure operations and improve performance • Drive operational excellence on the ground: service quality, team organisation, cost control and overall efficiency • Monitor KPIs, analyse performance and implement concrete action plans • Support recruitment, onboarding and team development across the venues • Ensure proper implementation of group processes, standards and compliance (HACCP, safety, etc.) • Act as a hands-on problem solver in complex or high-pressure situations • Contribute to the continuous improvement of concepts, guest experience and operational processes Your profile • At least 5 years of experience in a similar operational role in hospitality • Experience in multi-site management or within a structured group is a strong advantage • Strong field presence: hands-on, pragmatic and solution-oriented • Ability to lead, challenge and support managers • Solid understanding of operational and financial performance drivers • Structured, organised and comfortable working with data (Excel, reporting) • Fluent in French and English (Luxembourgish is a plus) What we offer • A transversal role with real impact across several venues • A dynamic and demanding environment within a growing group • A competitive package aligned with the level of responsibility • Development opportunities within Concept&Partners • Real career growth perspectives