About this role
Partner & Client Services Officer – Belgian market Life Insurance business in the Freedom of Services for HNWI clients Location Leudelange Experience Level Experienced Home Office Yes, partially possible Your Job in a Nutshell You work in the LPS department (Assurance en Libre Prestation de Service) who offers International Life Insurance. The Partner & Client Services department takes care of all general customer (private clients and business partners) inquiries and operational activities. You will work in a multicultural and open-minded team with a very good spirit. With your 10 other colleagues, you will evolve in a dynamic and international environment. What you can expect In this role, you will participate in the relationship and administrative management of daily operations on contracts of Belgian, German and Dutch residents. More specifically, you will : • Be the privileged point of contact of our partners and clients (such as brokers, asset managers and banks) during the whole life of a contract; • Handle phone calls related to requests and questions from partners and clients about current operations; • Build a strong professional relationship with our partners; • Deal with daily contracts administration from A to Z on any transactions (new business, surrenders, switches,…); • Work on dedicated and external funds; • Process complex and non-standard operations; • Liaise with our internal services, such as AML, KYC Office, Assets Controlling, Wealth planning, Accounting, Sales etc. to ensure the quality and timely delivery of our operations; • Collect, identify and formalize partners or clients' requests while being proactive and offering solutions; • Deal with digital processes and help achieving their constant improvement; • Actively participate in projects in line with our strategy, such as process and quality improvement, database analysis, etc.; What we expect • Minimum BAC +3 (economics, management and/or financial orientation or equivalent); • Experience in a similar position, ideally in the financial or insurance sector is an advantage; • Deep knowledge of the LPS business is a clear advantage; • Fluency in Dutch, French and English, both written and spoken; • Very strong customer orientation; • Commitment and autonomy: ability to take charge of problems, strength and proactivity; • Excellent organizational skills; • Rigorous, structured and reliable; • Excellent team spirit, availability and flexibility; • Good knowledge of Microsoft Office package. About Baloise We are more than a traditional insurance company: we are the personal partner for everyone who wants to feel simply safe. In addition to our traditional financial business, we are also broadening our range with ecosystems in the areas of mobility and home. We see the digital age as an opportunity to make our offering even more sustainable, innovative and customer-oriented in the future. Are you shaping it with us? We give you the freedom to pursue your ideas. Get involved! Question us! Develop yourself and us even further! Our culture of learning and making mistakes as well as communication at eye level all make this possible. Because only together can we move forward.