About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Data Entry Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Pull and review reports from PCC (Point Click Care) and other designated systems. Analyze information using reference guides, workflow documentation, and established process flows. Determine appropriate next steps based on defined operational procedures. Perform accurate and timely data entry into authorization and case management systems. Create, document, and maintain cases with complete and accurate information. Ensure all processes comply with U.S. healthcare guidelines, internal policies, and regulatory requirements. Meet established productivity, quality, and accuracy targets. Escalate discrepancies, data inconsistencies, or unclear cases to appropriate teams. Maintain strict confidentiality of patient information and ensure full HIPAA compliance.Requirements
At least 6 months BPO experience in a US Healthcare Insurance AccountGood working knowledge with Verification of Benefits and Authorization is a PLUSGood verbal and written English skillsKnowledge with MS ToolsMust be willing to work on-site in MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives