About this role
This role is designed for a proactive IT professional who loves turning tech challenges into seamless solutions. You will be the primary point of contact for technical issues, ensuring smooth operations and a positive experience for all employees. Service Desk Engineer – What's the job about? Provide first-line support for hardware, software, access, and connectivity issues. Troubleshoot and resolve technical incidents efficiently, escalating when necessary. Manage user accounts, permissions, and IT assets in line with company policies. Document issues, solutions, and procedures to maintain a knowledge base. Collaborate with IT teams on projects, upgrades, and process improvements. Service Desk Engineer – Who You Are Strong experience in IT support or service desk roles. Hands-on expertise with Windows, Office 365, and common enterprise applications. Excellent troubleshooting and problem-solving skills. Clear communicator in French, English and Dutch , able to assist users with varying technical knowledge. Team-oriented, proactive, and detail-focused.