About this role
We are looking for a Roadside Operations Specialist (m/f/d) to join our team at SIXT. In this role, you oversee roadside operations, ensure service quality, and manage escalations in real time to deliver a seamless customer experience. Your expertise will help optimize operational processes, strengthen partner performance, and maintain high service standards across markets. If you have a proactive mindset and thrive in dynamic, fast-paced environments, join Team Orange!
YOUR ROLE AT SIXT
You monitor roadside assistance cases in real time to ensure high service standards and fast response times across marketsYou manage escalations efficiently, coordinating solutions with internal teams and external partnersYou analyze partner performance and service quality to maintain global operational standardsYou identify service gaps and drive process improvements to enhance the customer experience during roadside incidentsYou collaborate cross-functionally with internal departments and global stakeholders to optimize operational workflowsYou support the After Claims Customer Service team with case follow-ups and operational insightsYOUR SKILLS MATTER
Experience: Customer service experience with a focus on Roadside Assistance or similar operational environmentsAnalytical Skills: Strong analytical mindset with the ability to work with cross-functional data and dashboards (experience with fraud systems is a plus)Organizational Skills: Proactive working style with the ability to prioritize effectively and keep customer needs at the center of every decisionTechnical Affinity: Comfortable working with operational systems, dashboards, and performance tracking toolsWorking Style: Willingness to work 100% remotely and in a 24/7 shift model.Language Skills: Fluent English required; additional languages such as French, Italian, or Dutch are a plusWHAT WE OFFER
Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per yearWork-Life Balance Benefit from a hybrid working model with no dress codePermanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonusesGreat Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discountsTraining & Development Participate in training programs designed for your personal growth and developmentHealth & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!