About this role
What You Can Expect:
Please note this role is for maternity cover.
Shift Pattern: Monday to Friday, 08:30 - 16:30
Key Responsibilities Quality Inspection
• Carry out inspections of inbound, stored, picked, packed, and outbound products.
• Verify product condition, quantity, labelling, packaging, and documentation against customer specifications.
• Conduct routine warehouse quality audits.
• Identify damaged, defective, or non-conforming products and ensure they are quarantined where appropriate.
• Monitor compliance with Standard Operating Procedures and relevant work instructions.
Compliance
• Coordinate time-critical operational requests with the Operations Lead
• Ensure compliance with customer quality requirements and service level agreements (SLAs).
• Support adherence to Health & Safety regulations and warehouse standards.
• Assist with compliance against recognised quality management systems (e.g. ISO 9001) where applicable.
• Ensure accurate completion of inspection records and quality documentation.
Investigation & Corrective Action
• Record quality issues accurately and promptly.
• Investigate defects, damages, and process failures.
• Raise non-conformance reports (NCRs).
• Support root cause analysis and implementation of corrective and preventive actions.
• Monitor effectiveness of corrective actions.
Operational Support
• Liaise with Warehouse Supervisors to resolve quality concerns.
• Provide guidance to operational teams on quality expectations.
• Participate in customer visits and quality audits where required.
• Support stock investigations and inventory accuracy activities.
Continuous Improvement
• Identify opportunities to improve warehouse quality processes.
• Support Lean, 5S, and continuous improvement initiatives.
• Monitor quality performance trends and report findings.
• Contribute ideas to reduce customer complaints and operational errors.
Key Performance Indicators (KPIs)
• Inspection accuracy.
• Customer complaint rate.
• Non-conformance closure times.
• Warehouse audit scores.
• Picking and packing quality accuracy.
• Damage reduction.
• Inventory accuracy.
• Compliance with inspection schedules.
Knowledge & Experience Essential
• Previous experience within a warehouse or logistics environment.
• Experience carrying out quality inspections or audits.
• Good understanding of warehouse processes.
• Strong attention to detail.
• Competent using Microsoft Office and Warehouse Management Systems (WMS).
• Good written and verbal communication skills.
Desirable
• Experience within a third-party logistics (3PL) environment.
• Knowledge of ISO 9001 Quality Management Systems.
• Understanding of root cause analysis techniques.
• Internal quality auditing experience.
• FLT licence (where operationally required).
What You Bring:
Skills & Competencies
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Organised with effective time management.
• Ability to make objective decisions based on evidence.
• Good interpersonal and communication skills.
• Ability to work independently and as part of a team.
• High level of integrity and accountability.
• Customer-focused mindset.
• Adaptable and resilient in a fast-paced environment.
Working Conditions
• Warehouse-based role.
• Standing and walking for extended periods.
• Manual handling in accordance with company procedures.
• Shift work may be required, including weekends depending on operational requirements.
• Use of handheld scanning equipment and warehouse management systems.
Decision-Making Authority The Quality Inspector is authorised to:
• Reject or quarantine non-conforming products.
• Escalate quality issues to management.
• Recommend corrective actions.
• Stop operational processes where significant quality or compliance risks are identified, in line with company procedures.
Behavioural Expectations The post holder will:
• Demonstrate integrity and professionalism.
• Promote a culture of quality and continuous improvement.
• Build positive relationships across operational teams.
• Take ownership of quality issues through to resolution.
• Maintain confidentiality and accurate records.
• Act in accordance with company values and health and safety requirements.