About this role
Client & Stakeholder Communication
• Serve as the primary point of contact for clients through CLP, ensuring clear, timely communication.
• Manage client expectations and provide updates on project progress, risks, and deliverables.
• Communicate creative details, tool issues, and workflow concerns to internal teams and clients. Project Ownership & Execution
• Act as Project Owner, overseeing end‑to‑end execution of assigned projects.
• Create and maintain project schedules, ensuring alignment with client deadlines and internal capacity.
• Monitor and manage project milestones to ensure timely delivery. Project Tracking & Systems Management
• Track project status across Iyuno and Netflix platforms, including Grand Bazaar, Backlot, and CLP.
• Manage delivery rejections in Backlot and coordinate asset QC resolutions.
• Maintain accurate project documentation and status reports. Guideline & Documentation Management
• Update internal guidelines, manuals, and documentation based on changes in Netflix Partner Help Center or other client communications.
• Ensure teams are informed of workflow updates and new requirements. Financial & Administrative Responsibilities
• Handle client invoicing, including submitting final bids in Grand Bazaar and RTIs in Atlas.
• Manage client purchase orders and ensure alignment with project scope and billing.
• Provide input for client reporting and internal financial tracking. Risk Management & Escalation
• Identify project risks and escalate issues to Team Leads and Production as needed.
• Support problem‑solving efforts to maintain project quality and timelines. Reporting & Approvals
• Prepare and deliver project status reports for internal and client review.
• Manage client cost approvals and ensure proper documentation.