About this role
Our client is a multinational company and the world leader in the production and commercialization of fertilizers and chemical products for industrial use. They are looking for an enthusiastic Customer care colleague for: · Managing the administrative processing and follow‑up of sales orders from A to Z, from order entry and coordination through to invoicing · Ensuring correct and complete order processing in SAP S/4HANA, including pricing, delivery terms, and billing conditions Acting as the link between customers and the Sales Manager, addressing order‑related questions and resolving issues in a timely and professional manner Coordinating and managing export orders, ensuring accurate preparation of all required documentation, such as: Certificates of origin, commercial invoice, letter of credit, ... Working closely with colleagues from Regulatory Affairs, Marketing, Sales, Logistics, and Finance to ensure seamless collaboration and smooth operations You hold at least a Bachelor’s degree or have gained equivalent expertise through relevant experience You have several years of experience in a similar customer care or order management role within an international B2B environment You are familiar with working in an ERP system, preferably SAP S/4HANA You have a good knowledge of international trade processes, export documentation, and Incoterms® You have a very good command of Dutch and English, both written and spoken You are proficient in Microsoft Office, with a strong focus on Excel You are a reliable team player with a proactive and solution‑oriented mindset You work accurately and methodically , with strong attention to detail You are comfortable managing multiple priorities in a dynamic, international environment You communicate clearly and take ownership of your responsibilities You take pride in delivering high‑quality service and contributing to customer satisfaction