About this role
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
About the Role
We are seeking a Compliance Associate to join our Incident Management team. In this role, you will play a critical part in safeguarding Better by ensuring that incidents, such as consumer complaints, policy and procedure violations, regulatory violations, and suspicious activity, are logged, reviewed, and resolved appropriately. The position operates in a back-office compliance capacity and is not customer facing.
You will leverage Tinman and other systems to conduct root cause analyses of incidents with precision, identify anomalies against policies and procedures, and deliver findings in clear, well-documented reports suitable for regulators and auditors. This role requires strong analytical skills, exceptional attention to detail, and an ongoing commitment to learning in order to maintain subject-matter expertise across the mortgage origination process.
As a member of the Compliance team, you will help uphold the highest standards of ethics and integrity, ensuring that Better continues to operate with transparency and accountability. This position also offers an excellent opportunity for internal candidates to deepen their compliance expertise and build a long-term career in risk and regulatory affairs.
Responsibilities
· Review and investigate incidents escalated to Compliance from both direct-to-consumer and strategic partnership channels.
· Log and track all assigned incidents in the Jira Compliance Management System.
· Conduct comprehensive analysis of incidents to determine root cause and identify anomalies, irregularities, or deviations from federal regulations or internal policies and procedures.
· Document findings clearly and accurately to support remediation, audit, and regulatory purposes.
· Participate in trend analysis and reporting; highlighting recurring issues and recommend process improvements.
· Maintain ongoing expertise in the mortgage origination process and proactively stay current on regulatory updates and organizational changes.
· Work with business partners as needed to gather information and support resolution.
· Assist with special projects and initiatives to strengthen the Compliance framework.
Qualifications
Required
· 2-3 years of experience in consumer finance, mortgage, or a related compliance/risk role.
· Familiarity with the mortgage origination process from application through closing and funding.
· Extensive experience with the Tinman system.
· Knowledge of federal and state mortgage origination regulations.
· Strong analytical and critical thinking skills, with the ability to evaluate complex or ambiguous incidents.
· Exceptional attention to detail and organizational ability.
· Excellent written communication skills, with the ability to draft concise, accurate incident summaries.
· Demonstrated ability to manage multiple projects in a fast-paced environment.
Preferred
· Proven ability to recognize patterns and anomalies in incidents or complaints.
· Experience suggesting practical policy or process improvements to reduce risk or improve efficiency.
· Commitment to ongoing learning and education to stay current on compliance requirements and organizational changes.
· Ability to synthesize the complexity of mortgage origination into clear compliance analysis.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.