About this role
Role OverviewThis is a full-time remote position (40 hours per week) providing comprehensive administrative andexecutive support to a busy outpatient mental health practice. The successful candidate willfunction as the clinic's front-line operational hub — managing communications, coordinatingschedules, and supporting growth initiatives.The ideal candidate is independent, reliable, and motivated to build a long-term career within amission-driven healthcare organization. Key ResponsibilitiesPatient Communication and Front-Desk Functions● Answer incoming phone calls and respond to emails promptly● Provide clear, respectful information to current and prospective patients● Ensure no calls or inquiries go unanswered● Maintain confidentiality and professionalism in all interactions Scheduling and Care Coordination● Schedule, reschedule, and confirm appointments● Maintain accurate provider calendars● Coordinate patient intake processes● Help optimize scheduling efficiency to reduce gaps and wait times Insurance and Administrative Support● Assist with insurance paneling processes (preferred skill)● Support verification and administrative documentation tasks● Maintain organized digital records Community Outreach Support● Conduct outreach to hospitals, agencies, and referral partners● Help maintain relationships that support patient referrals● Assist with tracking outreach activities Executive and Operational Support● Identify workflow gaps and proactively suggest improvements● Support administrative projects as the clinic expands● Assist leadership with day-to-day operational needs