About this role
REQ14862 Assistant Executive Housekeeper (Open)
POSITION SUMMARY: Assistant Executive Housekeeper - EVS is responsible for the management of all public area cleaning and waste management in accordance with Company’s service standards.
PRIMARY RESPONSIBILITIES:
• Effective and efficient management of public area cleaning programs of assigned areas, these areas include casino, F&B outlets, external and car parks, washrooms, waste depot and all back of house staff facilities. • Managing the day to day operation of the department with the ability to maximize productivity and minimize operating costs. • Coordinate all cleaning activities with relevant departments to achieve desired results with minimum disruption to the Casino, Food and Beverage and Hotel operations. • Coordinate training programs for cleaning and waste depot, fostering the career development of all team members. • Development and continuous improvement of Standard Operating and Emergency Procedures for all public area cleaning activities. • Implementation and monitoring of quality assurance program to ensure consistent cleaning standards are maintained throughout the complex. • Ensure adequate staffing levels are maintained for each shift rotation to meet the cleaning demands and maintain five star service standards. • Ensure all cleaning staff adheres to established Company’s policies and procedures. • Ensure cleaning staff adhere to all security procedures and practices and follow grooming standards • Manage waste recycling program including selling the message to the staff. • Manage cleaning activities of all contract cleaners to ensure set standards are achieved. • Actively participate in health and safety activities to ensure workplace hazards are minimized and the health and safety of all employees is ensured. • Ensure all cleaning machinery is maintained as per R & M Schedules. • Support other sections within the EVS Department such as Cloakroom, Kids’ City and Courtesy Team if required. • Upkeep and communicating maintenance issues to the maintenance team and proper follow through to their satisfactory completion • Work closely with engineering department to ensure the property is being kept at all times in pristine condition. • Work out preventive programs with engineering to ensure not only in upkeeping the quality standards but in intend of surpassing the standards • Ensure the attitude and public demeanor all the EVS staff are a true representation of Company • Acting also as part of the Company ambassador team while working in the public area • Adhere to all Company policies and procedures. • Report accidents, injuries, unsafe work conditions and / or security issues to supervisors • Perform other reasonable job duties as assigned by supervisors from time to time
QUALIFICATIONS:
Experience
• 5 – 7 years working experience with 2 year in Assistant Manager position
Education
• High school diploma or equivalent professional training
Skills / Competencies
• Patience • Ability to follow through • Fluent in both written and spoken Cantonese and English • Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
Advantageous Skills
• Excellent interpersonal / presentation skills are preferred