About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business. Responsibilities (KRAs / deliverables / job expectations)
• Order Management • Reviewing business orders and generating Sales Orders in the ERP while ensuring Products/Parts, Pricing and Delivery Terms as per agreed terms. • Ensuring orders visibility by timely sharing of order confirmations to Customers/Opco Sales Team. • Releasing delivery Orders/ dispatch Plan to the Warehouse team to enable picking & packing activity and ensuring products are shipped within defined time frame. • Post delivery coordination with customer/sales team.
• Operations • Driving dispatch operations from warehouse. • Preparing dispatch plan, inventory allocation as per FIFO. • Ensuring standard quality packing practice. • Coordination with logistics service provider to ensure shipment is dispatched as per plan. • Shipment tracking and monitoring as per standard TAT norms. • Coordinating and facilitating reverse logistics. • Ensuring adequate quantity of packing materials at warehouse.
• Customer Coordination • Providing visibility to customers regarding inventory availability and shipments. • Coordination for advance payments and credit limits. • Providing solutions to customer grievances.
• Master Data Management- • Creation of BOM and related Master. • Managing the master data & records.
• Stakeholder Management/Coordination • Engage with the finance team for invoice and related documents for the shipments. • Communicating & updating the sales teams/customers on operational and mandate arrangements to ensure smooth logistics flow. • Effectively monitor and measure the risks related to KPI’s like TAT, OTD, Quality. • Monthly connect with warehouse operations team to review & monitor the gaps and good practices. • Quarterly connect with domestic logistics provider to review the performance.
• Reporting & MIS • Maintain regular MIS data – DSR, Sales order reports, Sales revenue reports, Shipment Tracker and monthly operational MIS. • Monitor the effectiveness of warehouse and service provider through monthly MRM reports and score evaluation. • Effective cost management on operations like freight: Air/Road, and warehousing.
Critical Success factors (critical / high impact aspects of role)
• Keen customer focus and high value driven working approach. • KPI driven operations to ensure effective operation management in terms of warehousing, process and logistics. • Coordination between internal & External stakeholders of the supply chain. • Effective understanding of Inventory and its saleable behaviour of high mix products. • Effective and sound understanding of risk management & regulatory compliances subjected to business applicability. • Effective liaising and collaboration with the business partners associates. • Drive the SLAs with the logistics partners to ensure they meet the set performance standards. • Flexibility & Adaptability towards a very dynamic business environment.
Academic qualification
• Graduate from a reputed institute, preferably B.E./ B. Tech. • Postgraduate/ Certificate in operations management will be an advantage. Experience (exposure)
• 7-8 years overall experience in supply chain operations management. • At least 6-7 years of experience in managing customers’ orders and sales team. • 6-7 years of experience in handling warehouse operations preferably in a multi-product company. • Experience in working in MNC. • Experience in leading as a unit lead or section lead. • ERP experience along with other order mgmt. tools is preferable. • Key attributes (critical functional competencies)
• Warehouse operations management.
• Order Management & Material Planning. • Experienced with ERP system and environment. • Domestic outbound Logistics. • Understanding of Regulatory norms & compliance subjected to distribution process. • Proficiency in MS- Office tools (Intermediate to expert level) • Comfortable in adapting dynamic business environment. • Experienced in dealing with wide range of product mix. • Ability & exposure to analytics tools and platform will be an added advantage.
Competencies (fundamental skills and attitudes)
• High integrity & Transparent. • Organized. • High quality and process oriented. • Customer Focussed. • Proactive Ownership and Accountable. • Agile and Adaptable. • Problem Solving & Result Oriented. • Responsive & Collaborative. • Collaborative & Team Player. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!